0:00 Intro
01:48 Delivering business value
03:49 Unified customer & business KPIs
05:43 Knowing when to say no
10:28 Product differentiation
15:33 Product personality
16:50 Structure for success
20:46 Commerciality
23:00 Pride in product
25:49 Key ingredients of a successful team
27:37 Diversity and Empowerment
32:00 Owning failure
36:08 Resilience
36:57 Reinvention
41:42 No day is doomsday