00:00 Intro
01:00 Bringing authenticity and context
02:48 Followership
03:46 Storytelling
08:05 Success = empowerment + accountability
11:32 Career Planning
15:02 Recall, preparation and simplification
18:47 The importance of headlines
21:29 The flagpole on the hill
23:28 When covid hit..
26:38 The three week trust test
29:28 Listening when problems occur
31:23 Injecting agitation, while supporting the team
35:00 The Change Dragon
36:55 The future of the CIO role
38:57 Investing your time wisely
40:56 Accountability and measuring the shift
44:50 The power of storytelling