Thought Forum – Financial Consumers and Data

Qurated Network

Thought Forum

Financial Consumers and Data: A marriage made in heaven?

 

 

In this session our panel of Industry experts explored how well financial institutions currently understand the power of their data, and whether they are using this knowledge to build trust among consumer groups and future proof their business. The key topics included:

  • Why do suppliers of everyday financial products appear to have such a challenge in understanding the every day consumer?
  • What is the risk around assuming customer needs based purely on data analytics, and how should financial institutions look to engage it’s customer to avoid alienating them?
  • How could banks and other financial institutions utilise customer data to drive growth opportunities?

Panellists

David Power, Wonga

David is currently the Group CTO at Wonga and has led the transformation efforts in Wonga since January 2015. Has held roles as an entrepreneur/ founder, transformation leader & snr. Exec. Prior to joining Wonga David was Senior Managing Director at FTI Consulting. FTI Consulting acquired Distinct Intelligence in 2013 which was founded by David. As founder of Distinct Intelligence David spent 10 years developing a leading-edge product and services team to deliver Analytics As A Service for the retail, financial services and mobile telco sectors. Prior to founding Distinct, David worked in Technology Strategy and Architecture for 6 years at Accenture specializing in Financial Services and his early career working as a software developer.

Matthew Rowsell, Worldpay

Matt is currently the Director of UK Solutions Engineering at FTSE 100 payments firm Worldpay Plc. Matt joined Worldpay pre IPO in 2009 to run the group’s product and marketing department, before taking on the role of Chief Commercial Officer. Prior to this Matt spent 11 years leading technology, product and commercial strategy teams at Barclays Bank and RBS. Matt also spent 5 years as a management consultant at KPMG, leading several FS engagements including a significant integration programme for two UK banks payments businesses. 

Javier Campos, Kantar Media

Javier is currently the Group CTO of Kantar Media, one of the world’s leading providers of public research, data and insights. As Group CTO Javier is responsible for representing the Technology function in Innovation & performing tech due diligence of target acquisitions. Javier has previously held CIO and Group CTO positions in GroupM and Havas Media – Leading advertising and communications services and digital agency networks. Prior to this Javier spent 9 years at Accenture specialising in Communications High Tech & Media

Chris Sutton, Sutton Impact

Chris is an independent consultant and interim executive, and founded Sutton Impact in 2016. Prior to founding his interim management business, Chris was global leader for Business Process Outsourcing and Digital Transformation at CGI and Logica. Chris has a background as a management consultant in the Financial Services Business Transformation practice at PwC. He is an FCA and Six Sigma black belt. Chris has a keen interest in designing and implementing new operating models for banks, and recently published a white paper entitled “Banks should use data to improve service, and not to erode trust”. 

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